The "feel, felt, found" technique is a powerful tool that salespeople use to persuade potential customers to make a purchase. It involves acknowledging the customer's feelings, empathizing with them, and providing a solution that has worked for others in a similar situation. In this blog post, we will explore how this technique can be applied to how customers interact with your Brand and how having a well-defined Brand Story can help.

A well-defined Brand Story is crucial for establishing a strong connection with your customers. It helps to humanize your Brand, create an emotional connection, and differentiate you from competitors. By understanding your Brand Story and using the "feel, felt, found" technique, you can effectively engage with your customers and build brand loyalty.

First, let's explore how the "feel, felt, found" technique can be applied to how customers interact with your Brand. When a customer interacts with your Brand, they may have concerns or reservations about your products or services. By acknowledging their feelings and empathizing with them, you can build trust and establish a connection. For example, if a customer is hesitant to purchase your product because they think it's too expensive, you can say, "I understand how you feel. Many of our customers have felt the same way at first."

Next, by sharing your Brand Story, you can help customers understand what your Brand stands for and how it can help them. For example, if your Brand Story is centered around sustainability, you can share how your products are made with eco-friendly materials and how you're committed to reducing your environmental impact. By sharing your Brand Story, you're not only providing a solution but also building an emotional connection with your customers.

Finally, by sharing how your other customers have found success with your Brand, you can help build trust and credibility. By sharing testimonials or case studies, you're providing social proof that your products or services work. For example, you can say, "However, what our customers have found is that once they use our product, they see the value it provides and are willing to pay the price."

In conclusion, the "feel, felt, found" technique is a powerful tool that can be used to engage with customers and build brand loyalty. However, having a well-defined Brand Story is crucial for establishing an emotional connection with your customers. By sharing your Brand Story, you can differentiate yourself from competitors, create an emotional connection, and establish trust and credibility. By using the "feel, felt, found" technique in conjunction with your Brand Story, you can effectively engage with your customers and build a strong brand that resonates with your target audience.

Are interested in learning how a well-defined Brand Story can help you be "the ONE" in your customer's minds?  Drop us a line! Our team is looking forward to working with you.