May 11, 2022

A Comprehensive Guide To Creating and Executing a Successful Branding Strategy

Before developing marketing campaigns or investing in branding initiatives, it is important to have a brand alignment from the inside out. Internally, you must know the purpose that is at the core of your brand. You must understand what makes your business unique. From the outside, it is important to develop a concise message and branding strategy that clearly communicates the solution that you want to offer customers. 

Thankfully, there are many resources that can help businesses develop a strategy that works for them. In this article, we will share a comprehensive guide to develop a strategy that actually delivers results.

Step 1: Understand Your Brand

Before you begin working on your brand strategy, it is important to understand the purpose of your company and what your mission statement communicates. Understanding your core values will help you stay true to your goals while making sure that you are meeting the needs of your audience. Understanding your unique selling propositions will help you grow and expand by leaning into the differentiators that set you apart from the competition.

At the core, a brand is the promise you make to your customers. This includes the name, symbol, design, and content that identifies your goods and services as distinct from those of other sellers. The key elements that make up a brand include brand name, logo design, tagline or catchphrase, product packaging, visual identity system, and voice in advertising. By creating a brand that is aligned on every channel, you can better communicate with your audience.

2. Determine Your Priorities

As you begin outlining a branding strategy, it is critical that you identify your company priorities. What is the most important factor that contributes to your growth and development? What are you trying to accomplish with your branding strategy?

These are the questions that you need to answer before executing a plan. Once you know what you want, it will be easier for you to develop a plan that leads to success. This is important because it allows you to allocate resources to the right places. For example, if you need to expand your brand across multiple states, you can determine where you can reduce and increase ad spend in order to reach the most relevant audience.

3. Create The Ideal Customer Persona

An ideal customer persona is a fictional representation of your target customer. Having this fictional character in mind helps marketers and business owners develop a message that effectively speaks to the audience.

The process of creating an ideal customer persona starts by asking some questions: What are the needs, interests, motivations, and goals of your target customer? What are their demographics? Where do they live? What are their values? Who do they trust? How much money do they make?

The answers to these questions can give you insights into what type of messaging will most effectively capture the attention of your customer.

4. Accentuate Your Unique Value Proposition 

There are many ways that businesses can establish a unique value proposition. You may create innovative products, offer customizable services, or develop products that are more effective than competitors. However, the most effective way to differentiate yourself from your competition is by finding and emphasizing your unique values.

Your uniqueness might come from the quality of your products or services. It might come from the quality of customer service that you provide. Whatever it is, you should make sure that you are putting it on display so that customers know exactly what sets you apart from other businesses in your industry. By accentuating this unique service or product, you can help customers begin to see why they need to choose you over your competitors.

5. Streamline Your Messaging

In order to effectively communicate, you must have a clear understanding of your brand and messaging. This is a process that can be difficult to do on your own. In order to ensure that there is a cohesive voice and tone for your brand, there must be an understanding of your goals from every member of the department.

There are many tools out there that can help streamline this part of the branding process for both small and large companies alike. In addition, there are many third party agencies, like RocketDog, that can help identify gaps in communication. 

6. Make Sure Your Brand Guidelines Accurately Represent You

After the fundamentals are established, a playbook of brand guidelines are the next step in developing an overarching strategy. These guidelines should include how to use your logo and assets, the details of your standard color scheme, your messaging strategy, and the mood of your imagery.

The guidelines should be clear and concise, outlining what you want to represent and how you want to present it. These guidelines should include the tone and voice of the company, as well as any other design elements that might need to be included, such as colors, fonts, imagery, etc.

These guidelines help you target your ideal audience and identify what channels you want to use for marketing purposes. These guidelines will act as a framework and outline for all initiatives that you engage in.

Conclusion

A brand strategy is much more than just logos and colors, it is the way you communicate your value to customers. By spending time developing the mission, vision, and core values of your brand, you will be better able to streamline your messaging and communicate your values to customers. If it is difficult to align both internally and externally, consider working with a third party marketing agency that can help identify gaps in messaging and streamline the proposed strategy.

January 21, 2022

The 6 Things That Make A Great Brand

Many people in the marketing industry use the term "Brand" in a variety of different ways. This inconsistency often confuses those who are trying to understand what a Brand is and how they can develop a successful strategy within their own business. By learning from experts in the topic, businesses of all types can determine the steps they need to take to have an effective and noteworthy Brand.

Defined Purpose

In order to accurately develop a Brand strategy, it's important to first establish what the purpose of your business is. For example, a healthcare company may want to be established as the leading facility for diabetic patients. From there, they can determine how to build awareness and develop their reputation. When a Brand is haphazard about their purpose, they will not be able to communicate a clear message in any campaign.

Narrow Target Audience

Even if your services are beneficial to a wide range of people, you must have a defined target audience that you are speaking to.  You must first assess who your ideal customer is and what problems they have that you can solve through your business. This process will help narrow down the messages you want to send out about your Brand, and it increases the chances of getting a return on investment for each campaign.

Custom Brand Language

Once a company has established their purpose and target audience, they can begin to develop their Brand language. A Brand uses every form of communication in order to relay messages about their products and services. When this language is consistent through all forms of marketing, it can reinforce your message. As you begin to define this language, consider having key team members brainstorm a list of words that they want the business to be known for. From there, a content strategist can help integrate these themes throughout all campaigns.

Ruthless Consistency

In order to have a Brand that is memorable, it needs to be consistent. By delivering the same message through all forms of communication, consumers will understand what your company represents and who they are speaking to. When companies attempt to be all things to all people, they tend to lose their effectiveness because no one knows how to engage with their product. It is important to have a team of people who are dedicated to aligning all marketing materials with the overarching purpose and language of the business. In many cases, it is good for this consistency to be clear internally and externally so that team members are equipped to communicate appropriately about the business.

Third-Party Perspective

All Brands need to be evaluated by outside opinions. When an objective person looks at your brand, they will be able to identify where it falls short. This analysis should include looking at the effectiveness of the messaging across all forms of communication. The reviewer can then provide feedback on what ideas are working well and which need improvement. Any company that wants to succeed must have a third party review their strategy to identify potential opportunities and gaps.

Robust Marketing Plan

Whether you use internal personnel or an external marketing firm, the key to success is having a team that understands how to communicate your Brand through all channels. There needs to be a team of individuals that have different skill sets. By utilizing social media, print ads ,and viral videos, you will give your business the chance to greatly expand their reach and influence. Since it can be hard to employ an entire department of specialists, it is oftentimes beneficial to work with a third-party agency that provides access to many different talented individuals. As long as everyone has clearly defined roles within this framework, it will increase the likelihood of successfully executing in all channels.

Overview

These six building blocks will help you create a strong Brand identity for your business. Once you have defined these attributes, it is important that you integrate them across all communications and marketing materials. By following these tips, your business can develop a sustainable company culture and establish a clear presence in your industry.

January 14, 2022

Is Your Brand in Need of an Overhaul?

If you’re wondering, the answer is probably YES.

If you are wondering if your branding strategy could use an update, it probably could. Nowadays, branding is more than just great colors and a catchy slogan,  it’s the way your business strategically meets the needs of your target audience. With an effective marketing strategy, you have the ability to win your audience over by utilizing the right message at just the right time.

When you come to the realization that it is time to overhaul your strategy, you have to start at square one. So, how do you get there? Here are the five steps that you need to get your branding strategy in a position to effectively win new business.

1) Analyze Who Your Actual Target Audience Is

Knowing who you are talking with is a critical factor in branding. You need to know what the commonalities are among your current target audience and what you need to do to be relatable. Sometimes, your ideal audience and your actual customers are two different personas. It is important to determine the similarities and differences in who you want to be associated with. As you look to effectively reach your desired audience, it is critical to analyze demographics and consumer behavior reports  in order to find ways that you can connect.

2) Determine Where You Need To Focus Your Presence On Social Media

Your social media presence requires a focused effort. On associated platforms, you have the ability to position your brand in any light you see fit. While branding is usually associated with traditional marketing efforts (logo, colors, etc), social platforms give you the opportunity to be yourself online and showcase your strengths through your interactions with customers and other businesses. The best part? These platforms are all about building relationships, not just trying to sell a product or service. This opportunity gives you the chance to develop loyalty amongst your fans. In this realm, it is important to know what platform your customers are actually using. For example, baby boomers will not likely be on TikTok.  In addition, Gen Z folks will likely not be on Facebook. If you are unable to determine which platform your targeted audience is using, just be sure that you are active on at least two or three of the most popular ones.

3) Look For Opportunities To Be Remarkable

With branding, it’s important to stand out from your competition in key ways. Find ways to differentiate yourself while keeping your key pieces of information front and center. You want people to take notice of your brand when they hear about you, so focus all efforts on effective strategies that will make it easy for people to remember exactly what makes your company stand out. Keep in mind what sets you apart from others. No matter what industry you are in, your brand has selling points that make it unique. In many cases, being remarkable is about timing. Being able to be quick to respond when a cultural event happens is key to differentiation.

4) Tone Down the Hype

Are you investing large sums in your branding strategy without seeing results? In some situations, your efforts may be too flashy, overstated, or just plain cheesy. Nowadays, many customers appreciate genuine content that is relatable. It will be apparent that your branding needs a refresh when it seems like clients are tuning you out because of all the noise surrounding branding today. This is something that is difficult to grasp for many brands. If you are struggling with this piece of your strategy, it is important to work with an industry expert who understands the trends of the market.

5) Stand for Something

What is your stake in the sand when it comes to marketing? What separates your business from others? Are there things that make it appealing and unique? Make sure that your branding is speaking for itself by being part of a greater purpose.  This branding strategy will speak volumes to people in a meaningful way.

Summary

Asking yourself the question, "Is my brand in need of an overhaul?" is an essential question that all companies must consider. Branding is the foundation of any company. It reflects everything about your business including your reputation, your customer loyalty, and your position in the marketplace.

January 14, 2022

Is Your Brand Attracting or Repelling Potential Customers?

Are you attempting to have a savvy marketing strategy without any results? Are you investing time and resources into a Brand that is not garnering new business? Unfortunately, many businesses repel new customers as they try to attract them.

We often talk about effective Branding in marketing circles as if it were some sort of magic elixir that draws the very targets you want into your doorway, perhaps accompanied by their sales dollars. However, the process is much more comprehensive than people think.

There are two big Branding mistakes most businesses make. First, they create a marketing strategy just for the sake of having a plan but there is not a clearly articulated metric of success. Secondly, Brands focus efforts in polarizing ways that attract one target audience but repels another.

How Do I Know If My Branding Strategy Is Attracting Customers?

Businesses often throw around words like "innovative" and "cutting edge." Although these concepts are good in theory, they need to be executed flawlessly to compel an audience. If the image that your businesses projects doesn't match the the promise of your Brand, you can expect a disconnect that may lead to consumer confusion or worse, irrelevance. Your Branding is the promise that you make to customers.  It needs to be communicated through every aspect of marketing plan.

If there is a disconnect causing customer distrust, you will repel new customers. With the volume of marketing materials that an individual encounters on a daily basis, it is more likely that they will analyze a message from a business that they are looking to engage with. Make sure your message is concise, clear, and truthful.

Are you using language that is clear, concise and relatable across every touchpoint?

An effective Branding strategy attracts customers by using language that is clear, concise and relatable across every touchpoint. Whatever you are selling, whether it's a product or service, the brand must communicate the core reasons why someone should buy from you instead of your competitors. This means putting yourself in the shoes of potential customers and understanding their psyche while creating a presence that speaks to them on an emotional level without being too pushy.

Tone & Voice Matter More Than Ever Before

Your tone and voice matter more than ever before when attracting new consumers. Individuals are inundated with marketing messages everywhere they turn - social media, television commercials, print ads, etc.

What branding should do is align your strategy with an effective plan of execution targeted at a selected audience. In this way, your promise becomes a clear communication device for attracting and building relationships with the right customers. These individuals may go on to be brand ambassadors or advocates for your company across their own networks.

Your branding can be successful even if a company's products and services are still being perfected.

Summary

The best thing to do when analyzing your marketing strategy is to put yourself in the shoes of the customer.  Before creating your strategy and plan, make sure your team is aligned on the promise that you want to make to your customers. From there, you can help create a streamlined message that can be used in all aspects of the marketing plan.

July 12, 2021

Choosing The Perfect Agency Partner For Your University

As a University, you have to employ a diverse group of employees that specialize in a variety of different arenas. From fundraising to education, there are dozens of different programs that work together to make a school successful. Without proper messaging, you may lose out on thousands of high-quality students, hundreds of qualified employees, and millions of dollars of funding. Although your messaging will be tweaked based on the audience, it needs to have a compelling purpose that will capture attention and motivate the readers.

Unfortunately, many Universities struggle to determine if they should employ an in-house marketing department or hire an outside agency. Other schools are confident that they will see growth if they develop a relationship with a marketing agency partner. Nowadays, marketing efforts are extremely complex. If you decide to employ an in-house team, you must ensure that you have staff members that have expertise in every aspect of the marketing strategy. At RocketDog, we have seen Universities thrive after engaging with a high-quality agency partner. Because Branding agencies employ every type of specialist, you will have the ability to access robust talent and diverse skill sets. The team at RocketDog is passionate about helping Brands develop messaging strategies that lead to growth and development. If you choose to outsource your marketing team, it is important that you choose the perfect agency partner. There are a few factors to determine as you pick the right partner for your school.

1. Consider Experience and History

As you choose an agency partner, it is important that you find a company that has experience within your industry. All industries must employ different marketing techniques to see success. If you work with an agency that specializes in IT sales, they will not know how to effectively improve donor bases, applicant processes, and the pipeline for quality professors. Search for an agency partner that has experience developing Brands in the Higher Education industry. At RocketDog, we have worked with educational institutes, including the University of Washington. Because of this partnership, UW saw growth and success among qualified applicants. 

After vetting the past experience of an agency partner, vet the length of their presence in the market. If the business has only been around for a few years, they likely do not employ the most robust and well-versed group of marketing experts. With companies that have decades of experience, you can trust that they are aware of  the ins and outs of the industry. In addition, these agencies will be well-versed on shifts and trends in the higher education industry

Universities have many different marketing initiatives that must be developed. Between varying departments, campaigns, and programs, there are always new pieces of collateral in the queue. When choosing the right agency partner, you must determine a contestant that has an ample selection of team members. A small team may be less likely to complete projects in a timely fashion. A large team with a diverse group of skill sets will have the ability to strategize, create, and tailor messaging techniques that create quality touchpoints with your audience.

2. Clearly Communicate Expectations

When choosing the perfect agency partner, it is important that you clearly communicate expectations. The agency partner should be well aware of your budgets and timelines. In addition, they should give you an outline of what you can expect from their services. At the core, a University is a business. When developing a partnership, you must have clear and established expectations. If you experience a lull in communication or lack of transparency in conversations with a prospective partner, it is important that you begin looking elsewhere. The right agency partner will be committed to your business, no matter what. At RocketDog, we keep the needs of every client on the forefront of our minds. Over the last two decades, we have worked diligently to develop excellent collateral within a variety of different budget and time constraints. When it comes to educational Brands, there are constantly new initiatives and programs that must be showcased. Because initiatives are constantly starting and ending, it is critical that a strict timeline is maintained.

3. Look For Robust Techniques and Skill Sets

Unfortunately, many Universities have outgrown the Branding that they established decades ago. In reality, Universities need to have robust Branding in order to engage the piece of the population that they are trying to reach. Teenagers and young adults are some of the most savvy individuals on the planet. Growing up with access to technology and knowledge of devices, this generation can quickly assess their interest levels on a particular school based on the context that they gather on the internet. Because of this, you must work with an agency partner that has in-depth knowledge of social platforms and other media outlets. If a marketing agency markets social media expertise, make sure they are following consumer reports that indicate the most effective ways to reach the target age group. 

At RocketDog, we know that different generations of individuals rely on different forms of marketing materials. When we work with Universities, we develop robust strategies including a TikTok presence that will attract students and a Linkedin portfolio that will impress parents and guardians.

4. Prioritize Storytelling Abilities

For many people, going to college is a lifelong dream and a life changing accomplishment. Because of this, the University you choose to attend is a huge decision. Students want to know how their University of choice will help them grow, thrive, and develop their skills. Parents want to know their children will be taught and cared for. Donors want to know that their money is being used to effectively develop the next generation. Employees want to know their expertise will be valued. All of these individuals are looking to hear stories of success. They want to hear about the people that have come before them and had amazing experiences. Work with an agency that has storytelling capabilities that can change the game. The agencies have the ability to identify, create, and showcase stories in a way that demands an emotional reaction from the target audience.

Summary

For Universities, Branding greatly affects that relationship you have with donors, applicants, and employees. Without quality Branding, many Universities struggle to create strategies that are actually effective. In addition, many schools have budget constraints that hinder their in-house marketing team. With constraints, you cannot employ individuals within every line of expertise.

When you work with RocketDog, you don't have to be stressed out about upcoming deadlines and budgets. RocketDog has years of expertise working within tight timeframes and restricted budgets. With each of our clients, we have created a lasting partnership that has driven results and improved business.

If you are looking to renovate the way that people experience your Brand, contact RocketDog today.

May 12, 2021

Are You Effectively Communicating Your Services?

Take a minute and list all of the things that your Brand provides to clients. If you work for a pediatricians office, you check on wellness of kids, care for sick kids, provide shots, recommend additional services, and much more. As a neurosurgeon, you complete surgeries but you also develop treatment plans, analyze data, and educate individuals. Unfortunately, many specialized facilities are unable to fully communicate the scope of their services. Healthcare Brands can easily become known by just one service or speciality. Because of this, it is common that healthcare brands only reach a portion of their target audience. When you effectively communicate the entirety of your services, you will see a growing number of individuals that are interested in your Brand. 

If you employ an in-house marketing team, they are often only interested in their specific area of expertise. For example, the rehabilitation department is responsible for increasing their traffic and appealing to net new audiences. The surgery center wants to increase the number of surgeries that are completed weekly. Because different departments have different strategies and goals, there are often discrepancies in language and messaging. When working with an outside agency, you will have access to a group of experts that can develop an overall language and strategy that can be tweaked and innovated to help promote growth in different divisions. When you have a consolidated language, it takes less time and resources to develop campaigns.

In order to determine the effectiveness of your communication, it is important to look at current business trends for your Brand. Is one division thriving while another is faltering? After looking at relevant data, consider completing a survey. Ask a variety of local individuals what comes to mind when they think of your Brand. If all people answer similarly, it is obvious that you are only known for a singular speciality. When you are marketing strategically, you will be able to communicate the full scope of your expertise without compromising the current client base. At RocketDog, we believe that Brands can thrive when they determine an effective way to market the holistic nature of their products and services. In this article, we will share different steps to take to increase the scope of your marketing efforts.

Identify Your Identity

As you begin to reamp your communication strategy, identify the factors that you are currently known for. As mentioned in the previous paragraph, there are a few ways that you can determine what the general population assumes to be true about your Brand. When you employ the services of an agency partner, you can use market reports to track consumer trends. In addition, many agency partners can conduct surveys that help you identify the strengths and weaknesses in your Branding. At RocketDog, we work with clients to develop a foundational Branding strategy that infiltrates a wide range of people in the target audience. Before every project, we look at consumer trends and behaviors to ensure that the collateral that is created is effective and compelling. After you identify your identity in the marketplace, you can begin to create a messaging technique that works for you.

Developing a Technique

Once you identify specific areas of growth, you can recreate your Branding strategy. You will not be able to reach net new people while using old techniques and messaging. In order to grow into new areas, you must strategically place your message on different platforms. In addition, you must renovate your communication strategy to showcase the full spectrum of your offerings.

At RocketDog, we know that healthcare Brands must market their expertise to people of all different ages and backgrounds. Because of this, healthcare Brands need to be present on all forms of social media and online platforms. When you work with RocketDog, you can create a language and messaging technique that can be translated across many different channels.

In the last few months, many healthcare Brands have tacked “telehealth conferences” onto their list of services. In reality, this service is very beneficial. Not only is it affordable, it allows people to have 1:1 conversations with their doctor from the comfort and safety of their home. Rather than simply listing your services, communicate their value. Showcase testimonials from beneficiaries and profiles regarding your expert employees. When you show real-life and relatable examples of success, you will be amazed at the interest that is piqued among consumers.

Sticking With The Plan

Developing a new Brand reputation is difficult. If you have been around for an extended period of time, it is likely that individuals have assumptions about your expertise and services. When you are rebranding, you will likely notice that it takes time to develop a rejuvenated reputation. Even when you are fatigued with the changes that are taking place, it is important that you stick through the transition period. Even if you do not gain much traction in the first few weeks, continue creating quality touchpoints with your target audience. 

The customer experience includes every touchpoint you have with a current or prospective customer. From a logo to a billboard, a commercial to an email campaign, these touchpoints impact the perception that people have of your services. Consider creating quality and meaningful touch points until you see results. Once people see that you are passionate about your services, they will develop an interest in your Brand. Unfortunately, many healthcare companies want to see immediate results from every campaign. With this mindset, it's easy to confuse language and compromise strategy.

At RocketDog, we believe that specific campaigns can help support the overall Brand strategy. We work with Brands to develop unique campaigns that are utilized to target specific groups in the marketplace.

Working With The Right Agency Partner

As a healthcare entity, you are constantly fighting to find new patients, experienced doctors, and generous donors. With so many items on the agenda, it can be difficult to invest in an excellent marketing team. Rather than pouring resources and overhead into an in-house committee, develop a relationship with an agency partner. Thankfully, a Branding agency has a full team of employees that specialize in all aspects of the marketing strategy. Because of this expertise, you can utilize the skill sets of some of the most brilliant professionals in the industry. 

When choosing an agency partner, it is important that you find a company that has experience working in the healthcare industry. With this experience, individuals will be well-equipped to notice shifts, trends, and nuances in the market. At RocketDog, we employ a group of specialists that ranges from social media content to digital design. Because of our healthy team, we are able to help clients accomplish a variety of goals.

Summary

As a healthcare brand, it is important that you maximize your reach so that you can assist more people that are in need. Because of the competition in the industry, many Brands can quickly become identified by just one of their many services. If you want to increase revenue and build traffic, market the services you provide in a holistic way. By prioritizing the holistic nature of your work, you will attract net new patients, employees, and donors.

If you are looking to renovate the way that people experience your Brand, contact RocketDog today.

April 12, 2021

Own Your Message And See Growth

Whether you know it or not, your Brand has a voice. In every email you write, advertisement you create, and phone call that you answer, you are defining the voice of your Brand. The messaging that you use is extremely important. When consumers are gaining a better context for your company, they are looking to determine what you offer and what you stand for. Specifically, when customers are on the market to find a trustworthy healthcare provider, there are a few qualities that they look for. First, people want to know that they are receiving care from someone they can trust. Secondly, they want to know they will find affordable services from experienced individuals. Lastly, patients want to know that they are working with a Brand that has their best interest in mind. The customer experience is the promise that you make to your customer.

Because your voice helps to define your position in the marketplace, it is important that you invest resources into developing messaging that resonates with prospective patients. Not only must you invest in your message, you must OWN your message. Through every touchpoint, your messaging should reinforce the idea that you are a trustworthy expert in the field.

Unfortunately, it can be difficult for Brands to develop a strong voice in a competitive market. Because of this, it is important that Brands rely on research and expertise in order to create an effective messaging strategy. At RocketDog, we work with healthcare Brands to develop healthy messaging techniques that resonate with customers. By doing this, they increase the size of their customer base while improving their reputation in the market. 

When working with Brands like Evergreen Healthcare, we determine creative concepts that will help position them well in the marketplace. Through the website design and marketing collateral created by RocketDog, Evergreen Healthcare saw a 40% growth in online traffic. Because they amplified and strengthened their voice, they are continuing to see an increase in rate of growth. There are important components to a Brand voice that will lead your company to experience growth in the future. In this article, we will share important components of developing and owning your message.

Define Your Personality

Before establishing the nuances of your messaging, you must develop a personality for your business. Based on the services that you provide, develop a personality that resonates with the target audience. For example, Evergreen Healthcare wanted to be known for the idea of providing breakthrough care to patients. Because of this, RocketDog established a messaging strategy that showed that the professionals at Evergreen Healthcare are innovative, distinguished, explorative, and helpful. By focusing on these qualities, Evergreen Healthcare has had the ability to establish a unique position among the competition.

Take the opportunity to create a strategic layout of the qualities that you want to be true about your Brand. After you know the traits that they want to embody, you can start to develop a voice that reinforces these characteristics.

Prioritize Consistency

In the healthcare industry, it is easy to compromise consistency because of the large number of campaigns and departments that are being advertised throughout the year. Although parts of your messaging will be tweaked for certain campaigns, the personality presented and language used should never change. When you use different messaging for various campaigns, patients will not be able to understand the true value that you provide. When you own your voice, you are able to develop creative initiatives that are true to your Brand personality. Since this voice channels your passion and showcases your expertise, it should consistently provide insight to the clientele.

Although many people can agree that consistency is important, it can be difficult to achieve. In order to streamline your messaging, you must first analyze the language that you are currently using. Gather together a team of marketing professionals along with the marketing collateral that you have used in various ways throughout the year. Make a chart of the words that were used, tone that was expressed, and perspective that was taken in each piece of marketing collateral. From there, pinpoint the phrases and words that are impactful versus the ones that are used to fill space. Begin developing your language based on the impactful words that effectively create value for the audience. Although this is a simple practice, it paints a bigger picture about the value and consistency of the overall Branding strategy.

Create Samples

After you define the tone and language of your Brand, put your goals into practice. Work with an experienced team of marketing professionals to develop sample pieces of collateral for each division of your Brand. Your rehabilitation center, pediatric department, surgery program, and all other departments should be enhanced because of the language that you utilize. These sample pieces should showcase the use of messaging on social media, print, and digital platforms. Through these sample pieces, your marketing team will have a better understanding of how to put your message into action in each aspect of the overall strategy.

Partner With A Third-Party Agency

As a healthcare Brand, your speciality is providing quality care to your customers. An effective marketing strategy helps expand your consumer base and increase your reputation in the industry. To develop a team of marketing professionals that is able to market effectively across all platforms, you must have a team that is composed of a group of experts. Not only must these specialists have diverse skill sets, they need to have access to ample resources and knowledge of the field. For some healthcare Brands, developing a robust marketing team is a cumbersome effort. Rather than using sideways energy to train marketing professionals, partner with a third-party agency.

There are many benefits to working with third-party Branding agencies. First, many agencies have a team of experts that embody a wide range of specialties from social media to market research. Secondly, there are firms that have in-depth experience in the healthcare industry. Third, high-quality firms analyze research and collaborate often in order to ensure that all messaging is consistent and accurate. When you work with a Branding firm, you can trust that their insight will help attract consumers to your Brand. 

At RocketDog, we often work with companies in the healthcare industry. When Brands initially approach our firm for assistance, they are often frustrated about the return on investment that has resulted from their marketing efforts. When you work with RocketDog, you can trust that the money you spend on excellent marketing will have long-term benefits for your Brand.

Overview

Healthcare marketing can be intricate and difficult. As you try to attract new customers and develop your reputation, you must be sensitive to the illnesses and challenges that your customer base is working to overcome. It takes skill to craft sensitive messaging that showcases compassion, expertise, and care. When you carefully concoct your language, you will see growth in your reach and retention. By working with a third-party firm, you can focus on your outcomes as a company while refining and strengthening your overall Brand.

If you are looking to renovate the way that people experience your Brand, contact RocketDog today.

February 11, 2021

Do your customers LOVE your Brand?

Five Ways To Develop A Brand That Your Customers Love

High-quality content is a critical component of creating effective Branding. Compelling content is what educates consumers, heightens their awareness, encourages them to engage with a company, and creates a deep sense of Brand loyalty. Articles, blog posts, informative pieces, social media, and email development all require inspiration and creativity. It is important not just to produce content, but to produce quality content.

February is the season of love. Customers may enjoy your products and services, but do they love your Brand? (I mean REALLY love your Brand). A Brand is the promise you make to your customers; it is your way to develop loyalty among your customers. Because your overall Brand can attract prospective clients, solidify current client relationships, and enhance your reputation in the marketplace, it is important that you invest the time, money and energy to develop a comprehensive Brand that positions you as “THE” choice among consumers. Over the last 20 years, RocketDog has worked with clients to develop unique and engaging Brands. In addition, we help Brands create successful marketing strategies that have led them to increase their reach and revenue. Here are five easy ways that you can make a Brand that your customers love.

  • Develop Personal Touchpoints: Take your touchpoints beyond mass emails and social media points. Develop strategic ways to engage in a personal relationship with your raving fans.
  • Lean Into Word-of-Mouth Marketing: Word-of-mouth is often the most effective form of marketing. Create a structure that rewards referrals, testimonials, collaboration, and loyalty.
  • Answer Common Questions: Your messaging should answer questions before they are asked. When you address the common issues that people face, you become a solution.
  • Be Authentic: Customers want to work with honest Brands that admit when they make a mistake. Provide a responsive customer service model that allows consumers to address any problems they encounter.
  • Streamline Your Communication: Your messaging should be informative, not confusing. Work to streamline your graphics, language, aesthetic, and campaign development so that you can be consistent.

When you develop a Brand and message that customers can fall in love with, you will see exponential growth across many aspects of your business. If you have struggled to invest in your Branding in the past, consider working with a trustworthy agency, like RocketDog. At RocketDog, we have a reputation for developing Branding materials that inspire employees, customers, and business growth. If you are ready to make your client base swoon, contact RocketDog today.

July 21, 2020

Quality Experiences: Your Brand Promise To Every Customer

Many companies use customer experience and customer service as interchangeable terms. In reality, the customer experience goes far beyond customer service; it includes all touchpoints that an individual has with your Brand. From emails to television advertisements, phone calls to banner ads, every touchpoint you have with a person is part of the overall customer experience. When Brands choose to invest in the customer experience, they can increase their revenue and their customer loyalty. In doing so, they are delivering on their Brand promise.  As you can see with Brands like Delta Airlines and Starbucks, consumers are often willing to pay more in order to work with companies that they know they will have a positive interaction with. When Brands develop comprehensive customer experiences, consumers will develop loyalty and confidence towards their products or services.

Thankfully, there are many ways that Brands can transform the experiences that people have with them! In this article, we will discuss six easy tools that all companies should access as they create a customer experience strategy. At RocketDog, we believe the customer experience is at the heart of the Brand. We work closely with Brands to help enhance the experiences that they offer to their clients.

1: Be Direct

When you interact with customers, be direct. Customers want to know what to expect when they engage with your Brand. When an individual visits your Website to look for an answer to their question, navigating your site should be intuitive. When you beat around the bush or use fluffy language to answer questions, people waste their time trying to find the true solution to their problem. When you have the opportunity, pick up your phone to call your customers so that they know you are eager to help them promptly.

When you are direct, customers will be aware of the lanes that you excel in. You may not be able to provide everything a client is looking for, but you can be excellent in the solutions you do provide. Be confident in your product offerings and your ability to provide high-quality goods and services. 

2: Be Responsive

Don’t leave customers in the dark! When a customer calls or sends in a request, they should receive a response back promptly, no matter where they are or what device they are using. Whether it’s a “1-800” number, a Contact Us email address, a chat box, or a Twitter feed, customers should receive a response from one of your representatives. Your customer service team should be robust; trained to help provide excellent and quick care to clients. Long wait times are not only unfair to the customer, they are frustrating. According to Consumer Reports, consumers said they were “highly annoyed” when they were not helped within a reasonable time frame.  When consumers have multiple “highly annoying” experiences with your Brand, they are less likely to be loyal advocates for your Brand. Even if a representative is not able to answer their question immediately, develop a customer service structure that allows people to get responses right away. Their initial response can inform them of what to expect in the communication process.

Long wait times are applicable to phone calls, live chats, and emails! Whichever channel you use to respond to customers should be developed to be responsive.

3: Engage Emotions

Whether you realize it or not, many decisions are driven by emotion. The customer experience should not be solely transactional, it must resonate personally with the consumers. When you have consistently positive interactions, customers will naturally begin developing a trust and loyalty towards your Brand. To engage the emotions of your audience, you must first identify the feelings that you want them to experience as they engage with your company. Do you want consumers to have confidence in your Brand beyond a shadow of a doubt? Do you want customers to feel empowered and encouraged? Once you identify the emotion that you want to invoke, you can begin working backwards to determine how the customer experience can instill that feeling in your audience.

4: Ask the Right Questions

Part of being a great Brand is asking the right questions. Finding the pain point of your clients involves more than just analyzing what they complain about, it is about identifying what the root of the issues are. Find the “Why” behind the issues and opportunities that they are facing. As you dig deeper, you can help identify a solution that can truly have an impact on the lives of your customers. 

5: Be Innovative

It was said best by Paul Van Dyk, “Don't imitate...innovate!” Innovation is a key factor in the customer experience. Rather than offering the same products and services as your competitors, think of a creative way to solve the needs of your customers. It is great to observe and find inspiration from other things being done in your industry. The key to success is taking your observations to the next level to determine how you can continue on a path of innovation.

6: Make Experience a Core Part of Your Branding

A high-quality customer experience should not just be something you do, it should be part of who you are. When the customer experience is a core focus of your Brand, it is obvious! If you have great products but untimely customer service, unkind representatives, and inconsistent touchpoints, customers will likely take their business elsewhere. When your Brand is known for being responsive, timely, and helpful, customers are more likely to refer your Brand to friends. When experience is part of your Brand, is a component of everything that you do.

Summary

At RocketDog, we believe that customer experience is one of the most important aspects of Branding. Customer experience is not just something you do, it is an aspect of who you are as a company. It is your Brand Promise. Customers appreciate when Brands are direct, responsive, and able to engage emotions. Many Brands across the country are able to charge higher prices because their loyal customer base is willing to pay more for a positive consumer experience. At RocketDog, we help companies integrate the customer experience into their overall Branding strategy. If you are looking to improve the experience that customers have with your Brand, contact RocketDog today.

February 1, 2020

Brand Evolution: The Importance of Evolving Your Brand

At one point in time, the Brand you represent had only one or two employees. With no capital and no disposable funds, you did what you could to reach your target audience. With time, your company grew and began to diversify the work and expand your  client base. Unfortunately, as companies grow, many neglect to keep their branding up to date. Your Brand is your identity, It’s more than just a logo or a business card, it’s your promise. Your Brand is what potential clients see when they visit your Website, interact with your print materials, see your ad in a magazine or online. Many people forget that your Brand is what top talent is interested in when they are vetting your job opportunities. Brand is bigger than just a logo or tagline, it is an experience that embodies the heart of what you do.

You may be wondering, “Do I really have to change my Branding through time?” The short answer is yes. Would you want to leave your Facebook status as “in a relationship” if you were actually single? Your Branding allows you to show off your skills, become more accessible, and develop a well-rounded Brand personality.

There are many benefits of Brand evolution. In this article, we will discuss why it is important that all Brands prioritize evolution.

Developing a Well-Rounded Brand Identity

When you invest the necessary resources in improving your Branding, you develop a well-rounded identity for your business. You would be shocked at the percentage of consumers who choose to support companies based on their Branding and online content. Recently, RocketDog revamped a Website as part of the overall work for it’s client, Sumbridge. The former Website was more transactional and straightforward. Without an engaging first impression, customers were left wondering if Sumbridge was a brand that could deliver on the fantastic client experience that they promise. When you take a holistic approach to Branding, there is a relational aspect that enhances your reputation in the industry. It is important to give your audience insight into the people that are behind the work.

Become More Believable

When developing a high quality Brand identity, it is important that your content is believable. It is easy to state what you do and how you do it, but it is harder to prove the impact of your work. By creating a holistic Brand identity, consumers gain a better perspective of the company as a whole. This new perspective allows customers to believe the impact that is being made. Top talent seekers are more likely to pay attention to brands that accurately express their position in the industry and the value they place on employees.

Increase Engagement

Websites need to be engaging and intuitive. Customers and job seekers should easily understand how to get in contact with the right person. In addition, site visitors should see interactive content that helps them learn more about the products and services you deliver. At RocketDog, we are not in the business of creating boring Websites. We create sites that jump out at customers and employees, allowing them to see the brilliance of the business. 

You May Be Thinking “I Already Have A Cool Logo...”

Branding is far bigger than a logo. Branding is the experience that is had by any client or potential employee that engages with you! What does your Branding say about your company? Does your Branding express your stellar expertise in the field?

Case Study 1: Sumbridge

Sumbridge is a company in Seattle, WA that is committed to helping companies with their accounting and finance people needs. After years of not evolving their online presence, Sumbridge decided that they wanted to create a Website that embodied the heart and soul of the work they do. After RocketDog delivered a suite of printed and digital materials that helped to evolve their Brand, Sumbridge wanted to evolve their online presence. Rosie, the managing partner at Sumbridge, left a testimonial stating “The team at RocketDog Communications delivered quality work within a strict timeline and budget. Their communication style was noteworthy. Their detailed approach complemented their project management style.”

When they began working with Rocketdog, Sumbridge was struggling to utilize their Branding in a way that attracted new customers and prospective employees. The latest project and suite of materials developed reflects the relational side of the work they do.

Case Study 2: Thinkspace

Thinkspace is an incredibly innovative company in the co-working space industry. Unfortunately, their initial branding caused them to sink behind big name brands such as “Wework.” Rocketdog facilitated market research to discover what the demands of the industry were and how to position Thinkspace in a way that established them as a leader in the space. Rocketdog delivered a suite of marketing materials that included event graphics, email campaigns, digital marketing strategies, and an improved Website.

After the project, Peter Chee, the Founder of Thinkspace, stated “...they delivered on all fronts, both on time and on budget. We feel our brand is stronger, more engaging, and it certainly positions us well in a very competitive market.”

If you are working in a crowded industry, it is crucial that your Branding stands out above the competition. Your Brand identity can help you to express your innovation, creativity, and position as a market leader.

Conclusion

Branding is a crucial part of any marketing strategy. Your Brand identity allows consumers to create a connection with your brand which helps to develop loyalty. The most effective way to rise above your competition is to invest in your marketing and Branding strategies. Your Brand identity can make or break your ability to attract new customers and top talent. By establishing a reputable Brand identity, you can engage your customers in a new way. Your Branding creates loyalty, connection, and understanding. If you are ready to take your Brand to the next level, contact RocketDog today. 

 

January 15, 2020

What’s the Difference Between a Logo and a Brand

What is the first thing that you think about when a Brand comes to mind? When you think of Starbucks, Amazon, or Delta Airlines, does their logo come to mind? Most Brands develop distinct logos that are representative of their company. Although logos may be the face of a Brand, they do not include all of the identifiable aspects of the business. After a logo comes to mind, you begin to think of your consumer experiences, interactions, and other marketing pieces that are associated with the company. Branding is the composition of all of the tangible and intangible components of a company. 

At RocketDog, we see the value of having a fantastic logo that can be integrated into the overall Branding. According to Forbes, consumers are willing to spend roughly 17% more with companies that have a well-developed Brand. In this article, we will discuss how branding and logos are different. In addition, we will discuss the crucial role that they both play in the overall strategy of a company.

So, What is the Difference Between a Logo and a Brand?

By definition, a logo is a graphic element that represents a company. It is designed for easy recognition. In contrast, a Brand is the personality of a company. A logo is part of the overall Brand. For companies, it is important that consumers have accurate and positive associations with your products and services. Although logos are important, they do not depict the overall personality of a company.

Are Logos an Important Part of Branding? 

Although logos are not all that matters in terms of Branding, they are still a crucial part of the overall identity of a business. Logos are important for companies because they make it possible to establish brand recognition. They are a foundational part of the overall marketing strategy. Logos are typically the first thing that consumers think about when a Brand is brought to mind. When developing a logo, there are a few important factors to consider, including:

  1. Uniqueness - When creating a logo for your company, it is important to craft a logo that is unique to your Brand. It should stand out in the marketplace. Logos are the single icon that customers associate with your Brand.
  1. Versatility - If a logo is effective, the company will continue to use it for an extended period of time. Iconic logos can shift to work for a variety of different events and campaigns. Does your logo look good on promotional products? Does it look professional when displayed in black and white? Although you may have one primary logo, you can edit it slightly so that it can be used for various campaigns and events. At RocketDog, we help Brands design logos that work for various occasions while still maintaining a common color scheme and theme.
  1. Simplistic - You want users to be able to describe and understand your logo design. Simplistic logos have crisp lines, legible fonts, and common colors. The colors and fonts used should accurately depict the industry that a company represents. In addition, it should be professional.
  1. Accurate - Is your logo a true depiction of your Brand, or is it a graphic that just looks cool? Your logo should accurately depict the spirit, services, and professionalism of your company.

Your logo should be the standard of excellence for all other marketing pieces.

What Makes a Brand?

The Branding of a company is the composition of tangible and intangible components that make up that business. It is the guarantee that a company will work diligently to provide excellent products or services. As mentioned earlier, a Brand is the personality of a company. The tangible components of a Brand are the things that you can see with your own eyes, including: 

  • The Logo: Graphic representation of a company
  • Graphic Elements: Secondary logos, slogans, images used on pieces
  • Brand Message: The distinctive voice of a company
  • Digital and Print Marketing: Print, email, mobile and online content
  • Website Design: Look, structure, and navigation of a Website
  • Preferred Colors: Commonly used color scheme of a Brand
  • Jingles: Songs or tunes associated with advertising campaigns

These are just a few of the tangible ways that companies express their personality. There are a variety of intangible components that contribute to the overall Brand identity, including:

  • Company Culture: How does this company treat employees? What do they value?
  • Mission and Vision: What is the purpose and goal behind the work being done?
  • Overall Consumer Experience: What is the experience like for consumers as they interact with your employees, see your advertisements, or visit your Website?
  • Social Stance: What type of voice do you have in the industry? Do you take a stance on social issues?

These intangible components help enhance the consumers experience with your Brand. If consumers do not align with your social stance or do not trust your company culture, they may have negative associations of your products and services. 

Typically, most Brands find success when they invest in their internal structure. As companies establish their culture, employees are likely going to have a better attitude and a harder work ethic. When customers can have a glimpse into the mission, culture, and purpose of the organization, they will likely increase their trust and loyalty to your business.

Case Study:

Bakery Nouveau is a West Seattle Bakery that offers delicious and creative treats to the Seattle area. This bakery offers a contemporary style and French-inspired desserts. 

Challenge: Although Bakery Nouveau creates delicious products, consumers were having a hard time recognizing their wide range of offerings. In addition, consumers were not aware of the mission of the Brand.

Solution: RocketDog worked with Bakery Nouveau to create a consumer experience that was as delightful as the desserts they serve. RocketDog helped Bakery Nouveau express their creativity and expertise through a new Website, streamlined language, email campaigns, logos, and promotions. 

Bakery Nouveau is a great reminder that it is beneficial to take an integrated approach to Branding. Bakery Nouveau was not enhanced by purely a logo, it was enhanced through the development of a customer experience that accurately reflected the Brand. Since they have begun engaging their customers in a new way through their Branding, Bakery Nouveau has had the ability to tell their story and expand their reach.

Summary

Although they are sometimes used interchangeably, Brands and logos are different. A logo is a graphic representation of a company, while a Brand encompasses the entire personality of a business. There are many components of a Brand, including logos. At RocketDog, we help customers understand the intangible and tangible components that make up the Brand experience. By creating a full-range of marketing materials and services, including logos, we help customers craft unique Brand experiences that are engaging to customers. Logos and Brands are different, but they are both important representations of a company.

RocketDog Communications

1700 Westlake Ave N. #200

Seattle WA 98109

©2022 RocketDog Communications, Inc.

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